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Under Updates & downloads, check if there are any. If you continue to experience issues after running through all of the above steps, please contact the Xbox Support. Press the Start button on the taskbar, type store, and open the Microsoft Store app. □ Complete the troubleshooting recommended by Microsoft Support as outlined here: Make sure you reboot your machine before trying to download the game again. You can find instructions on how to do so HERE. Be sure to restart your device after installing any updates. While you may be on an up-to-date version of the OS, there may be essential application updates waiting to install. Verify that there are not any pending Windows updates. □ Close the Microsoft store with the Task Manager and then try the download again. Open the Microsoft Store, click on ''library'' in the. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically. You will need at least 30 GB of hard disk space to install the full game. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Resetting your Microsoft store app usually works, though sometimes takes multiple tries: □ Verify that you have enough storage space to download and install the game. This is often due to an error or corruption in the installation of the Microsoft Store.
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